Shipping policy

UK DELIVERY

We currently ship within the United Kingdom only.

We offer free standard UK delivery on all orders, with no minimum spend.

Orders are sent using a tracked Royal Mail service.

DISPATCH TIMES

We aim to dispatch all orders within 1–2 working days of your order being placed.

Orders placed on weekends or UK bank holidays will be processed from the next working day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

DELIVERY TIMES

Please allow approximately 3–5 working days for your order to arrive.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including postal delays, adverse weather, strikes or particularly busy periods.

If we become aware of a significant delay affecting your order, we'll do our best to keep you informed.

TRACKING YOUR ORDER

Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

If your tracking hasn't updated for an unusual amount of time, or your parcel hasn't arrived within the expected timeframe, please contact us at:

customerservice@augustisforever.com

Please include your order number and the name used to place the order so we can investigate it for you.

We'll liaise with the delivery provider where necessary — you shouldn't need to chase them yourself.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at customerservice@augustisforever.com.

We'll do our best to amend your details before dispatch, but unfortunately we can't guarantee changes once an order has been processed or handed to the delivery provider.

If a parcel is returned to us because an incorrect or incomplete delivery address was provided, please contact us and we'll arrange the appropriate next steps.

LOST OR MISSING PARCELS

If you believe your parcel may be lost, please contact us at customerservice@augustisforever.com with your order details.

We'll investigate the shipment with the delivery provider and keep you updated.

Where a parcel is confirmed as lost, we'll provide the appropriate remedy in accordance with your consumer rights.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at customerservice@augustisforever.com.

Please include your order number and, where possible, photographs showing the condition of the parcel and product. This helps us investigate what happened and resolve the issue as quickly as possible.

This does not affect your statutory rights.