Shipping policy

UK DELIVERY

We offer FREE standard UK delivery on all orders, with no minimum spend.

All UK orders are shipped via Royal Mail Tracked 48, providing a fully tracked delivery service.

Please allow approximately 3–5 working days for your order to arrive.

INTERNATIONAL DELIVERY

We currently ship internationally to Europe, the United States and South Africa.

All international orders are shipped via DHL Express, providing a reliable, fully tracked delivery service.

International shipping costs are automatically calculated at checkout based on your delivery destination.

Delivery times vary depending on your location and customs clearance requirements.

DISPATCH TIMES

We aim to dispatch all in-stock orders within 1–2 working days of your order being placed.

Orders placed over weekends or UK bank holidays will be processed from the next working day.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

DELIVERY TIMES

United Kingdom: Approximately 3–5 working days.

International: Delivery times vary depending on the destination and DHL Express service available.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including customs clearance, adverse weather, strikes or particularly busy periods.

If we become aware of a significant delay affecting your order, we'll do our best to keep you informed.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, these charges may be collected at checkout or upon import, depending on the shipping arrangements for your destination.

LOST PARCELS

If your order hasn't arrived within the expected delivery timeframe, please contact us at customerservice@augustisforever.com with your order number.

We'll investigate the shipment with the delivery provider and keep you updated.

Where a parcel is confirmed as lost, we'll provide the appropriate remedy in accordance with your consumer rights.

DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at customerservice@augustisforever.com.

Please include your order number and, where possible, photographs showing the condition of the parcel and product. This helps us investigate what happened and resolve the issue as quickly as possible.

This does not affect your statutory rights.