Refund policy

We hope you love your August piece however if it isn’t quite right, you have 14 days from the date you receive your order to let us know that you wish to return it.

Once you have notified us, you have a further 14 days to return the item to us.

To request a return, please email customerservice@augustisforever.com with your order number.

RETURNS

Please take reasonable care of your item while it is with you. Items should be returned unworn, unwashed and in their original condition, with original tags attached.

You may try an item on as you would in a shop. However, where an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced as a result, we reserve the right to make an appropriate deduction from your refund, in accordance with your statutory rights.

This may include garments showing signs of wear or washing, stains, make-up, deodorant, perfume or other odours, pet hair, or damage or marking that was not present when the item was received.

For change-of-mind returns, the customer is responsible for the cost of returning the item to us. We strongly recommend using a tracked service and retaining proof of postage until your refund has been completed.

HAND-DYED GARMENTS

Every August T-shirt is individually hand-dyed in the UK. Variations in colour, pattern and dye placement are an intentional part of this process, which means no two garments will be exactly the same.

These individual variations are part of the character of each piece and are not, in themselves, considered faults.

GARMENT CARE

Our hand-dyed garments have been treated after dyeing to help minimise colour transfer and fading.

To help preserve the colour, fabric and printed finish of your August T-shirt:

Wash at 30°C, inside out and with similar colours. Do not bleach. Do not tumble dry. Reshape while damp and air dry. Iron inside out on a low heat setting. Do not iron directly over the printed artwork.

Our back slogan uses a specialist raised print finish, so following the garment care instructions is particularly important in maintaining its appearance.

Damage caused by failing to follow the supplied care instructions does not, by itself, mean that the garment was faulty when supplied.

REFUNDS

Once your return has been received, we will inspect the item and process any refund due to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Our standard UK delivery is complimentary, so there is no standard outbound delivery charge paid by the customer to refund.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty or damaged, or you receive an incorrect item, please contact customerservice@augustisforever.com as soon as possible with your order number and photographs where appropriate.

Where an item is faulty, not as described or otherwise does not meet your statutory rights, we will deal with the matter in accordance with applicable UK consumer law, including covering reasonable return costs where required.

Nothing in this Returns & Refunds Policy affects your statutory rights.